Slash ImageNOTE: These are unsolicited testimonials. We did not choose to only post glowing reviews. This page is an exact duplicate of what customers shared about their experiences with SecureLive and SecureLive Support within the community. These reviews are listed live as they appeared here on Joomla.org .  
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Saturday, 08 August 2009 06:04
★★★★★ Professional Security for Joomla
by ksfoodie on March 22, 2010
Within a week or two of putting up my first Joomla site I saw hack attempts coming in at it. I read the forums here and saw post after post about hacked sites. I didn't want my time and money wasted and started looking around for quality security to protect the two joomla sites that I have now operating.

I read the reviews here and looked at a lot of products. I went with SecureLive for Joomla and have not been disappointed. I read other reviews griping about price but if you're ever had a website hacked (and I have) you know that the money for this product is a small price to pay. The hours it takes to clean up a site alone is worth the extra cost it takes to use a first rate product like SecureLive.

I've had it running now for a few weeks and see constant attempts to hack my sites. But they no longer bother me because I know that I have a high level secure program in place.

The other thing I look for in any extension that I use is support. First thing I do is to read their forums to see if the author or developer team is active in their own forums and giving support in a timely manner. If they don't have forums, then I call. The reason for calling is twofold, are they available, do they seem willing and eager to provide pre-sales information and do I get the impression that they will be just as eager to help with support after purchase.

When I called SecureLive I was impressed with their responsiveness to my questions. And now that I own the product I have found that they are just as anxious and willing to spend time on support issues.

This is a first class operation with a first class product. If you want to be sure that you never find out what its like to clean up a hacked site, then you won't go wrong with this product.


★★★★★ Must have for any serious site
by neider09 on December 26, 2009
I had one of my sites hacked badly and for a reasonable price the good folks at secure live spend countless hours cleaning my site of the infected files. I then installed SecureLive and I have been hack free since.

Yes this a pricey extension but please take it from someone who had it happen the number of hours and frustration that went in to trying to fix my site were not worth saving $100. Not to mention most of us do not possess the skills necessary to find the infected files and close the holes that allowed the hack initially.

I have tried RS Firewall which is a bit cheaper but there is no comparison in function or customer support. I will not build another site without fist installing Secure Live.

★★★★★ Excellent
by Jeff Slough on October 19, 2009
I run a website for an animal charity and was having a torrid time with hackers.I scoured the web for security solutions and tried quite a few without total success. I then decided to bite the bullet and go for a paid solution. The charity provided the funding for SecureLive and we have not looked back since.
The component installed flawlessly and when I had a question it was answered very promptly and curteously by Fred Sarhadi, which also adds to the overall package.
So I now have peace of mind knowing my site is protected by professionals.
Although not the cheapest solution I think it is great value for the money.
Five Stars in every way.


★★★★★ Product & Service
by MCKS on August 7, 2009
I started the day with 56 high risk and severe vulnerabilities identified by the Acunetix scanner.
I could not raise the developer of the template where the vulnerabilities originated and even now 12 hours later I am still waiting for critical feedback from a well known Joomla template club.
This contrasts with the exceptional levels of service from the SecureLive team. This type of service culture is rare these days, and when you combine it with a product that closed every security hole in my site, that is what you call a fantastic product.
I am not one for writing reviews as they take up time I do not have, but this is the exception. I cannot praise this product and team highly enough. In fact if you have a Joomla site, you cannot afford to be without it! Every site needs this product and if you have it the return on investment makes it great value. How much is your peace of mind worth? A lot more I can assure you than the cost of this product.

An absolute must have for every Joomla site!


★★★★★ Service that inspires confidence
by DJones1951 on August 7, 2009
I installed SecureLive on two of my sites just a couple of weeks ago after reading a good review about the product.
Im afraid in the past security has been a bit like life insurance - needed - but not really thought about often enough. As I increasingly rely on stable and reliable sites for my business, I have looked around for a reliable aid to security. Although in the few weeks since I installed the product, SecureLive has successfully tracked and blocked security incidents, the most encouraging aspect of using the product is the service.

I already had some confidence in the technology but the real icing on the cake is the superb customer support from Jeff and his team.

I am currently completing the migration of two further sites to v1.5 and I will certainly want to use this product.


★★★★★ Great Module, Even Better Support!
by shootfast on August 7, 2009
Everything with this module has been top notch. If nothing else, the service has been exemplary. On service alone I would give SecureLive ten stars.

I have been running this service for a little over a month now. It has stopped a few attacks and reported them to me as they happened. Mapping them out for me to see where they are coming from and alerting the SecureLive team, allowing them to do their job. The module was as easy to install as any other Joomla module.

Unfortunately I have experienced a few problems, but this is where the service comes in. It appears that the hosting company that I am using had a few weird settings that did not want to play nicely with SecureLive. The first time I installed it, it did not work properly, crashed my site actually. The live chat was closed, I called the Support # and got Jeff Brown on the line, the CEO and Founder of SecureLive (this man truly works too hard). He promptly called me back so that I did not have to incur any long distance charges (the 800 # was routing to an answering machine and I was too impatient to wait until the morning which is why I called the support line, this was about 23:00 for Jeff). He spent close to an hour on the phone with me, and my hosting company, working through the problem and getting them set up on their end so that his module would work for me. WOW, who does that these days, Jeff, YOU ROCK!!!

Since the first install and fix, SecureLive has had a few updates to their module (download and install the new version), and of course it seems that I am the type of person that if something is going to go wrong, it will go wrong for me (or maybe for my hosting company). I have had a couple of issues with new releases of SecureLive and Jeff has spent a few hours in total on the phone with me and my hosting company over a couple different things. I am a Canadian customer and was amazingly impressed when Jeff spent an hour or so on the phone with me and my hosting company on the 4th of July, 3:00am his time (he should have been partying, or asleep). Every time I have had an issue, Jeff has been there and fixed it promptly, or more importantly helped fixed it on my end because the module has worked properly, the hosting environment has been the real problem (can't wait to see the hosting packages that Jeff is working on!).

Buy this module, be happy supporting a man and company that you know will go above and beyond in service, while at the same time keeping your site up and running through all the attacks that are out there. Thanks for every thing Jeff!


★★★★★ Great Product and Killer Support
by rockhill3d on July 28, 2009
This is a great product. I have had several attacks on my site and this product stopped them dead in their tracts. One of the easiest install and setup that I have encountered. Not to mention the absolute best customer support I have found. I had two issues and went to their site and was online in seconds with the tech support team. They fixed the issues in minutes. Not only that but they have helped me with several layout and css issues even though that isn't their product. You have to be really foolish not to buy this product. Absolute MUST HAVE!!!!!!!


★★★★★ Securelive
by dustinwivell on July 27, 2009
I initially had an issue with ioncube not being setup on my server (Godaddy) and within a few minutes of chatting with Jeff Brown, he had walked me through getting it up and going. Great support above and beyond what anyone could expect and a really innovative and just cool extension. I wish every business I dealt with was as on top of it as these guys are. Keep up the great work. Best wishes from Hawaii


★★★★★ SecureLive
by hillcroft on July 19, 2009
As a Children's Summer Camp owner and director, web security and privacy is a top concern to me and my camp families. SecureLive has been monitoring our site since our new site went live. For me it's nice to know that SecureLive is there for support and is also blocking any attempt before the attacker is entering our site. Thank you SecureLive for letting me sleep at night.


★★★★★ SecureLive! SecureJOOMLA! Outstanding product
by dbcrabtree on July 17, 2009
Just installed SecureJOOMLA!, but had problems related to country location. Jeff Brown (may his tribe increase!) stayed with the issue until fixed. Apparently everyone else will benefit from this fix. Brilliant! Happy to do business with SecureLive!
This product was originally recommended by Barrie North (www.compassdesign.net) and I'm glad I took his advice. Excellent product, it does what it says it will do, secure the site.


★★★★★ Douglas
by dhumphris on July 13, 2009
The installation process wasn't great, but the subsequent support was excellent. My 5 stars are primarily for the support.

I installed the module today, so I can't really comment on whether it does it's job yet (although all looks good), but I can tell you that the when I had difficulties with the installation (a fairly major issue to be honest), the support was fast, and a solution was implemented within 45mins of my original installation attempt. That's not bad!

Thanks for this module which gives me peace-of-mind after falling to 3 attacks in the last year.

Douglas


★★★★★ Superb extension and client support!
by alexvpp on July 4, 2009
This extension is simply SUPERB.
Does what it says, and much more.
My website is now completely secure, my clients feel confident to use it.

The technical support is EXCELLENT. These guys don't get rested until they completely solve your issues.

I STRONGLY recommend this extension!


★★★★★ You will not find a better product
by domdady on June 16, 2009
My website was hacked yesterday morning and needless to say I was infuriated! My first inclination was to look for a product to audit my existing security and notify me of potential exposure. After an extensive search, I found Securelive.

After reading the description and realizing how innovative this solution was, I had plenty of "what if" questions. Usually, when a potential customer has questions, you are directed to a support forum or asked to submit an email which usually is responded to incomplete, and in poor translated english several days later.

So when I called th TOLL FREE number and was immediately routed to a software professional who answered ALL of my questions. I had the pleasure of speaking with Jeff Brown, the lead developer for the software solution I chose. This man spent hours with me, understanding my situation, educating me on his company's software and suggesting ways to optimize my security needs.

During setup, I had some backend issues with missing files and changed configurations I beleive resulted from my afforementioned web breach. As I was trying to navigate through it all, Jeff took time to give a follow up call, as he stated he would keep an eye out for my activation info once I installed the nodule. Very timely indeed! I gave a brief rundown of the issues I was facing, and within seconds, I was not only guided to the files & folders that needed correcting, but I was educated as to the usual methods behind such attacks.

To say this dev was "very knowledgeable" would be a gross understatement. He probed for pertinent information that would've taken me a half hour to explain and got straight to the issues.

Anticipating my security needs, he made me aware of a useful add-on product that would enhance my security further. What happened next was truly an anomoly of the software industry.

By tactfully determining my new site wasn't currently generating enough revenue to cover the add-on, HE suggested I hold of on that purchase. Effectively foregoing profit by upselling (which is an instinctively necessary quality of any good marketer or salesman)to make sure my site was protected and profitable! THAT JUST DOESEN'T HAPPEN IN TODAY'S MARKETPLACE, especially in today's economy.

He spent further time walking me through the functionality of my software purchase, demoed a simulated hack on my site, (not some pre-fabed, perfect scenario dummy site)and showed how to view the analytics of the hack!

I'm sorry that I spent most of my review covering the ever important support factor, and the above & beyond service I recieved from Mr. Brown. But from a small business owners perspective - Service and support beyond the sale is golden! As far as the software, you're not going to find a product so comprehensive and thorough. So much, that you not only have the knowledge that your site is 98.9% protected, but with the analytic tools, you are actually empowered to identifiy your would-be-hacker right down to his city, zip, ip and other pertinent info. You just can't get that anywhere else! So yeah, the software sells itself. Sorry for the long read, but I truly felt compelled to take time (which I never seem to have any of) and urge anyone with the need for comprehensive site security and support to take advantage of this software!
Last Updated on Tuesday, 13 April 2010 10:46